Cancellation after booking start
100% of the original hourly price of the booking
Cancellation before the start of the booking
> 4h before booking start: Free of charge
< 4h before booking start: Fees as displayed in the allride app
Door opening by 24h-allride Customer Support (provided there is no technical failure)
CHF 5.00, per opening
Fines & traffic offences
CHF 35.00, excl. fine
Payment Reminder
CHF 25.00, per reminder
Administrative expenses for trips abroad
CHF 50.00, excl. fine and other costs
Replacement of missing car accessories (charging cable, charging card, ice scraper)
CHF 25.00, plus replacement costs
Administrative claims processing
CHF 100.00, plus excess
Processing fee if the vehicle is returned to the wrong location
CHF 150.00, plus costs for service trip, plus costs of CHF 0.65 / kilometre for the return trip (kilometre calculation: Journey to the vehicle, journeys for any repairs, transport to the location and return journey to the contract garage)
Charging process not started correctly
CHF 35.00
Fee for disregarding the "sharing is caring" principle
CHF 20.00 per offence
Fee for late return
CHF 0.50 / minute, or as specified in the allride app
Special cleaning in the event of disproportionate soiling (smoking, transport of animals, rubbish, etc.)
CHF 100.00 / hour, plus any equipment & materials
Breakdown assistance with user fault
CHF 100.00 for the first hour, each additional hour CHF 85.00, plus costs for towing service
Unlawful parking or leaving the vehicle parked
CHF 100.00, plus costs for towing service
Fee for loss of revenue due to user fault (e.g. cancelled subsequent trip in the event of late return)
CHF 50.00, plus any costs
Costs for service trip: Deployment of technicians for troubleshooting user errors
CHF 175.00 / hour, plus any equipment & materials
Costs for service trip: Deployment of employees for troubleshooting user errors
CHF 100.00 / hour, plus any equipment & materials
Misuse of charging card
CHF 500.00, per case, plus electricity used
Violation of terms and conditions or terms of use
CHF 200.00, per case, plus additional fees according to the fee catalogue
